By visiting and/or purchasing from   ____ (HEY EYEWEAR) ___ you agree to accept the terms stipulated in this policy.

The goods for sale on____ (HEY EYEWEAR) ___ may be different to goods stocked in our retail store.


The prices payable for goods that you order are as set out in our website and include VAT, currently set at 15%.

You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website. If your address is in a remote location, we will contact you with shipping options before your order is shipped if necessary. If you require overnight express, same day delivery, public holiday, Saturday delivery courier options please contact us for a quotation.

Orders will only be prepared for delivery after payment reflects in our bank account. Delivery time is approximately 2-3 working days maximum from dispatch depending on the courier terms and conditions and the destination. Should a product be out of stock, delivery may be 2-3 weeks dependent on availability.


All items purchased from ____ (HEY EYEWEAR) ___ are bound to a courier shipping contract. Should your parcel get lost, stolen or damaged you will be held responsible if no insurance was taken out on your parcel and ____ (HEY EYEWEAR) ___ cannot be held responsible. The responsibility lies with our customer to request insurance on your parcel upon checkout to be added to your final amount.


____ (HEY EYEWEAR) ___ will only process any online order once full payment reflects in our bank account. To make sure that there will not be any delay on your order please use the “clear immediately” payment option. Please use the relevant order numbers as per your recipient’s reference to avoid any delays. Please email proof of payment to ___ (INSERT EMAIL ADDRESS) as well. Screenshots and direct deposits do not qualify.


You have the right to cancel within fourteen working days for most goods and services. This period runs from the day the contract was concluded for services, and from the day after the day of delivery for goods. If you are unsatisfied with the product purchased on our website it can be returned to our (INSERT RETAIL STORE NAME) branch for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.  Please note that products undergo a stringent quality check before the product is dispatched and we will never send a scratched product.

Exchanges or refunds a product will be accepted provided that:

  • The product is accompanied by a valid web invoice;
  • payment of the product has cleared;
  • It is within 14 days from the original date product was received;
  • It is in its original packaging, product is undamaged, unscratched, unworn and unused.
  • The product was returned to our (INSERT RETAIL STORE NAME) retail store at the customers own expense.

All refunds are processed strictly in accordance with the original sales tender type and only after confirmation that the funds were received in our bank account.

If you wish to return something that you purchased at our online store because the item you received is either damaged or not what you ordered, please contact us at (INSERT EMAIL ADDRESS) before bringing the product into our retail store.

If the product was used for its intended purpose and design and in accordance with the product’s instructions and/or user manual and is found by the customer to be faulty, (INSERT RETAIL STORE NAME) will liaise with the supplier on behalf of the customer in terms of replacement, warranty or repair depending on the the terms and conditions of the suppliers return policies.

Proof of purchase is required. No refunds, repairs or exchanges will be given on purchases if the products were misused or damaged with purposely. There may be a courier cost to have certain products repaired. This cost will be for the customer’s account and will be quoted upfront. If the customer would like us to courier the repaired product back to them the cost involved would also be for the customer.


Please note that our Terms of Use and Privacy Notice can change.  Please read through all terms and conditions to make sure you know about the latest changes in our Terms and Conditions at all times. If you visit our web site your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including the application of the laws of the Republic of South Africa.


____ (HEY EYEWEAR) ___   uses the information that we collect from all visitors to adapt and modify our website, in order for us to improve your experience. ____ (HEY EYEWEAR) ___   uses the following information gathered:

Personal information given to us by our buyers: ____ (HEY EYEWEAR) ___ collects any information which you enter on our Web site. The information can be gathered by your search, product purchased, if you enroll in our newsletters, enters a competition or if you send us a email, give us a call or technical support through our website. We gather information like your name, address, telephone number, credit card information and email contact details for product placement, sales and marketing.

Online Orders: If an order is placed on our website, we use a secure order form which requires you to provide personal details and financial information. This information is transmitted to (INSERT THIRD PARTY HERE) who will authorize the payment allowing you to complete your purchase.  Only once this payment has cleared into our bank account will your order be released.

We may employ other marketing companies to provide us with marketing services such as e-mail marketing, analysing customer information, marketing campaigns and consulting services. The Vendors will have access to certain information needed to provide their services. (INSERT THIRD PARTY HERE) and Couriers will receive details needed to authorize and deliver your purchase accordingly.  When linking to third parties on our site such as our vendors____ (HEY EYEWEAR) ___ is not responsible or liable for the privacy practices or content found on these sites.